Job Title: QA Tester
Location: Magodo Phase 1, Lagos
Type: Full Time/Hybrid
Position Summary
We are seeking a detail-oriented QA Tester to ensure the quality and reliability of the MarketEdge CRM platform. The ideal candidate will be responsible for developing and executing test strategies, identifying defects, and collaborating with developers to deliver a robust B2C CRM solution that meets enterprise-grade standards for our QSR, hospitality, and retail clients across West and East Africa.

Key Responsibilities
Test Planning and Strategy

• Develop comprehensive test plans and test cases for B2C CRM modules including Customer Management, Campaign Management, Segmentation, and Loyalty Integration
• Design test scenarios based on functional specifications, user stories, and acceptance criteria
• Create and maintain test documentation including test cases, test data, and traceability matrices.
• Participate in sprint planning and provide testing effort estimates

Manual Testing

• Execute functional, regression, and integration tests across all CRM modules
• Perform UI/UX testing ensuring compliance with design specifications and Ant Design component standards
• Conduct cross-browser testing (Chrome, Firefox, Safari, Edge) and mobile responsiveness validation
• Test API endpoints using Postman or similar tools, validating request/response payloads and error handling
• Verify data integrity across MongoDB collections and validate multi-tenant data isolation

Automated Testing

• Develop and maintain automated test scripts using Jest and React Testing Library for unit tests
• Create end-to-end test suites using Cypress for critical user journeys
• Implement API automation tests for RESTful endpoints
• Integrate automated tests into CI/CD pipeline for continuous testing
• Monitor test coverage metrics and work to improve coverage targets

Integration and Performance Testing

• Test integrations with external systems: Wema Bank Edge Card API, WhatsApp Business API, SMS gateways
• Validate webhook implementations and event-driven data synchronization
• Conduct load testing to ensure platform handles 1,000+ concurrent users per tenant
• Performance benchmark API response times against 200ms threshold requirements

Defect Management

• Log detailed bug reports with reproduction steps, expected vs actual results, and supporting evidence
• Prioritize defects based on severity and business impact
• Track defect resolution through completion and verify fixes
• Conduct root cause analysis for recurring issues

Required Skills and Qualifications
Technical Skills

• 3+ years of experience in software testing, preferably in CRM or SaaS applications
• Strong understanding of MERN stack architecture (MongoDB, Express.js, React, Node.js)
• Proficiency in test automation tools: Jest, Cypress, or Selenium
• Experience with API testing using Postman, Insomnia, or similar tools
• Familiarity with MongoDB queries and data validation techniques
• Understanding of Git version control and CI/CD practices
• Knowledge of Agile/Scrum methodologies

Domain Knowledge

• Understanding of CRM concepts: customer profiles, segmentation, campaign management
• Familiarity with loyalty program mechanics (points, tiers, redemptions)
• Experience testing omnichannel communication systems (SMS, Email, WhatsApp)
• Knowledge of Nigerian fintech regulations and data protection (NDPR) is a plus

Soft Skills

• Excellent analytical and problem-solving abilities
• Strong written and verbal communication skills
• Attention to detail and commitment to quality
• Ability to work independently and collaboratively in a remote/hybrid environment
• Proactive approach to identifying potential issues and improvements

Nice-to-Have Qualifications

• ISTQB or similar testing certification
• Experience with performance testing tools (JMeter, k6, Artillery)
• Familiarity with Docker containerization and cloud platforms (AWS, DigitalOcean)
• Previous experience with IDURAR or similar open-source ERP/CRM platforms
• Understanding of QSR (Quick Service Restaurant) or hospitality industry operations