Job Title: Call Centre Agent (Customer Support & Sales)
Location: Lagos & Abuja
Employment Type: Full-time
Salary Range: ₦100,000 – ₦150,000 monthly (Base + Performance Bonus)
About Client
Client is a leading Nigerian manufacturer of premium mattresses and sleep solutions, dedicated to enhancing sleep health through innovative products. With a commitment to quality, comfort, and customer satisfaction, we provide a range of orthopedic, memory foam, and luxury mattresses tailored to diverse sleep needs.

Job Overview
As a Call Centre Agent, you’ll be the voice of Royal Rest, resolving customer inquiries and converting calls to sales through expert sleep advice. Top performers handle 70+ daily interactions with a 85% satisfaction rating.

Key Responsibilities
1. Customer Engagement (60%)

• Handle 50+ calls/day (inbound/outbound) via phone/WhatsApp
• Diagnose sleep needs to recommend mattresses (e.g., "For your back pain, our Royal Ortho...")
• Convert 20% of service calls to sales.

2. Issue Resolution

• Resolve complaints (delays, warranty claims) within 24hrs
• Escalate complex cases using our internal system

3. Data & Compliance

• Log 100% of interactions in CRM
• Adhere to 8-second pickup time SLA

Qualifications

• 2+ years call centre experience (sales/support)
• Tech proficiency: CRM tools, Google Suite
• Typing speed: 35wpm+

Preferred candidate:

• Background in retail/furniture sales
• Multilingual (Yoruba/Pidgin for local customers)
• Being active on social media with a positive handle is a plus.

Compensation & Perks

• Base Pay: ₦100,000 - ₦150,000
• Performance Bonus: Up to ₦30,000/month
• Sales Commission: 3% on converted calls
• Transport Allowance: ₦15,000/month