Job Title: Head of Business Operations
Location: Island, Lagos
Employment Type: Full-time (Onsite)

Job Summary
The Head of Business Operations will oversee the strategic and day-to-day management of the company’s operations, driving business growth, operational efficiency, and customer satisfaction. The role requires a seasoned professional with over 10 years of experience in business leadership, marketing, growth strategies, customer relations, and digital/online marketing. The ideal candidate will combine operational excellence with modern, innovative business practices to scale the company sustainably.

Key Responsibilities
Strategic Leadership & Business Growth

• Develop and implement operational strategies aligned with the company’s goals.
• Identify new market opportunities and lead business expansion initiatives.
• Collaborate with senior leadership to set revenue, profitability, and growth targets.

Marketing & Growth

• Oversee marketing strategies including digital campaigns, branding, and product positioning.
• Leverage online marketing tools (SEO, SEM, social media, email marketing) to drive brand visibility and lead generation.
• Monitor market trends and competitor activities to inform growth strategies.

Operations Management

• Streamline operational processes for efficiency and cost-effectiveness.
• Oversee resource allocation, budgeting, and operational forecasting.
• Ensure compliance with regulatory and internal policies.

Customer Relations & Retention

• Design and implement customer success strategies to improve client satisfaction.
• Establish and maintain long-term relationships with key clients and partners.
• Use data analytics and feedback to enhance customer experience.

Team Leadership & Development

• Lead, coach, and mentor the operations, marketing, and customer success teams.
• Build a high-performance culture with clear accountability and growth opportunities.
• Facilitate cross-functional collaboration between departments.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, or related field (MBA preferred).
• Minimum of 10 years of progressive experience in business operations, marketing, or growth management.
• Proven track record in scaling businesses and leading operational transformation.
• Strong background in digital and online marketing strategies.
• Excellent leadership, communication, and decision-making skills.
• Data-driven mindset with expertise in business analytics tools.