Job Title: Head of Business Operations
Location: Island, Lagos
Employment Type: Full-time (Onsite)

Job Summary
The Head of Business Operations will oversee the strategic and day-to-day management of the company’s operations, driving business growth, operational efficiency, and customer satisfaction. The role requires a seasoned professional with over 10 years of experience in business leadership, marketing, growth strategies, customer relations, and digital/online marketing. The ideal candidate will combine operational excellence with modern, innovative business practices to scale the company sustainably.

Key Responsibilities
Strategic Leadership & Business Growth

Develop and implement operational strategies aligned with the company’s goals.
Identify new market opportunities and lead business expansion initiatives.
Collaborate with senior leadership to set revenue, profitability, and growth targets.

Marketing & Growth

Oversee marketing strategies including digital campaigns, branding, and product positioning.
Leverage online marketing tools (SEO, SEM, social media, email marketing) to drive brand visibility and lead generation.
Monitor market trends and competitor activities to inform growth strategies.

Operations Management

Streamline operational processes for efficiency and cost-effectiveness.
Oversee resource allocation, budgeting, and operational forecasting.
Ensure compliance with regulatory and internal policies.

Customer Relations & Retention

Design and implement customer success strategies to improve client satisfaction.
Establish and maintain long-term relationships with key clients and partners.
Use data analytics and feedback to enhance customer experience.

Team Leadership & Development

Lead, coach, and mentor the operations, marketing, and customer success teams.
Build a high-performance culture with clear accountability and growth opportunities.
Facilitate cross-functional collaboration between departments.

Qualifications & Experience

Bachelor’s degree in Business Administration, Marketing, or related field (MBA preferred).
Minimum of 10 years of progressive experience in business operations, marketing, or growth management.
Proven track record in scaling businesses and leading operational transformation.
Strong background in digital and online marketing strategies.
Excellent leadership, communication, and decision-making skills.
Data-driven mindset with expertise in business analytics tools.