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CUSTOMER JOURNEY DESIGNER

Lagos, Lagos
Job Title
Customer Journey Designer

Job Location
Lagos

Job Summary
The customer Journey Designer is responsible for creating satisfying or compelling experiences for users of a product, with a focus on reshaping the customer experience to maximize conversions. He/she must have an expert understanding of touchpoints across the entire customer journey
 
Job Description
Hands-on experience designing holistic, omni-channel consumer and service delivery ecosystem designs.
Ability to transform tasks into intuitive, accessible, and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
Ability to execute visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers.
Ability to communicate the initiative and product to others (Business Partners) through consumer journeys, storyboards, ecosystem and service designs, prototypes, wireframes, infographics, and other materials.
Ability to prototype rapidly in multiple mediums and levels of interactivity (physical, digital, low and high fidelity, tangible and conceptual).
The ability to translate insight and strategy into concept prototypes and communicate your vision through your artifacts.
Creative use of technology and alternative approaches.
Appreciation of high-quality visual design, innovative technology, marketing strategy, business strategy, as well as business analysis and quality assurance disciplines.
Capable of establishing research methods and strategies with our market research team.
Ability to discover customer and business needs through contextual inquiries, generative and quantitative research, and identify solutions to meet those needs.
Strength in using storytelling to share your discoveries, influence business partners and create energy around an idea or an initiative.
Ability to pitch concepts in a clear, concise, and compelling way to obtain buy-in and/or funding.

Education and Experience
4-6years of relevant experience
B.Sc./ M.Sc. in Design preferred (Design Thinking, Human Factors, Interaction Design, Information
Science or HCI, Design, Design
Strategy, Design Planning, Design Research, or related field)
Experience leading primary and secondary customer research to drive improvements in journey and
provide input on product or service design.
Experience working with UI/UX designers, product managers, engineers, operations on new concepts
and products delivery.
A background working with Operations for the implementation of designs
 

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