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Community Connect Partner Liaison

USA, USA
  • Only candidates in the USA to apply .Must have the right work authorization as no visa sponsorship is offered

COMMUNITY CONNECT PARTNER LIAISON - REMOTE POSITION

JOB RELATIONSHIPS

A. Responsible to: Partner Liaison Lead/Supervisor, Community Connect Manager

B. Assignments received from: Partner Liaison Lead/Supervisor or Community Connect Manager

C. Positions supervised: None

JOB SUMMARY

  • Assigned product and team plans.

  • Manage day to day product and Community Connect team backlog.

  • Identify and organize teams, establish and implement meeting cadence including managing third party partners and internal/external partners, track and monitor deliverables.

  • Manage across the various points in product lifecycle utilizing effective project and business management skills.

  • Drive the execution of new Community Connect partner implementations and initiatives across the team and cross-functional work groups in executing the principle of the Agile framework.

  • Responsible to Community Connect partners through workflow knowledge, recommending optimizations, and project lifecycles based on key learnings.

  • Creatively identify tasks, needs and jobs to be done.

  • Promote and support company policies, procedures, mission, vision, values, and standards of ethics and integrity.

 

QUALIFICATIONS

Education: High School Diploma Required, Bachelor's Degree is Preferred

Experience: Minimum one year experience Preferred

  • Additional Skills Required: Ability to work under deadlines and multi-tasking of projects. Ability to work with all levels of personnel.

  • Comfortable working independently in different environments and has balance of technical knowledge and business acumen.

  • Prior experience managing small to large-sized projects. Good communication skills (written & verbal) both internally to the project team and to executives.

  • Acts as a catalyst to resolve project issues and conflicts encountered by team members to meet partner’s objectives.

  • Good relationship management skills that include active listening and consultative abilities, as well as the ability to establish credible relationships with business partners to drive change.

  • Proficient in Microsoft Office tools, including Microsoft Word, Excel, PowerPoint, and Visio. Ability to drive/travel to multiple locations/facilities as needed.

ESSENTIAL FUNCTIONS

  • Product Management and Facilitation: Support the development of business plans, performance improvement plans, and process development by providing process leadership, meeting facilitation, synthesis and presentation of internal and external information; assistance with development of implementation plan components and plan completion to achieve desired vision and goals. Develops and implements tools to facilitate implementation strategies. Maintain collaborative relationships throughout the organization and with partners to optimize organizational performance. Complies with and proactively supports departmental and organization philosophy, guiding principles to be responsive and precise, enabling the division to execute strategic decisions. Carry out periodic support functions such as coordinating meetings, completing meeting minutes and recording and following up on action items. Manage, prioritize and take ownership of multiple projects simultaneously.

  • Communication and planning: Keeping partners engaged through weekly written communications regarding new functionality and outstanding enhancements/projects. Monthly meetings in person or via zoom with identified stakeholders to enhance the partners’ community connect experience to ensure business needs are being met. On site quarterly partner planning review meetings to assess goals for last quarter and upcoming quarter for streamline business capabilities and deliverables. Quarterly projections and expectations along with upcoming enhancements. Update annual plan and goals with changes. Establish annual plan for each partner to include: meeting schedule, workflow optimizations and partners goals. Clear and concise oral and written communication skills.

  • Strategy: Ability to link strategic directives to specific action plans to ensure product execution.Analysis and communication of Digital Health and Engagement strategies, markets, programs, or services to executive and departmental management in a useful format to enhance understanding and facilitate decision- making. Present issues, new concepts and ideas concisely and clearly. Support the development and presentation of business plans, performance improvement plans, and process development to both individuals and groups ranging from boards to employees. Presents information and concepts in a concise and easily understood manner.

  • Research and Analysis: Manages research and analysis of industry trends and issues, understand and translate information, draw conclusions, and demonstrate progress. Creates detailed business analysis outlining problems, opportunities and solutions for business partners. Strong understanding of forecasting, planning and monitoring combined with understanding of key performance indicators. Elicitation of requirements and using those requirements to get analysts onboard and understand what the partner needs and wants. Possesses critical thinking and problem solving skills along with being detail oriented

  • Accountability: Executes on job duties with minimal need for instruction and/or guidance.

  • Quality Improvement: Drives continuous improvement activities for products and within product teams through the use of a variety of tools and techniques.

  • Reporting: Track and report on quality metrics relevant to a given product to the product owner and key stakeholders. Ability to make assumptions and conclusions based on data to offer creative solutions and challenge current processes that need optimization.

  • Leadership: Demonstrates effective leadership skills by enabling teams to continuously deliver desired value and outcomes. Actively seeks opportunities to strengthen business partner relationships.


 

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